To “permanently delete” all of your deleted emails:

1)   Go to the MRHS homepage, to the E-Mail link, and log into the Microsoft Outlook Web Access Client.

2)   When your mailbox comes up, find and click “Deleted Items” on the left hand side under “Folders”

3)   Make sure “Deleted Items” is selected (it will be highlighted) under Folders and then make sure the top message is selected.

4)   Scroll to the bottom to the last message in the window, hold the “Shift” key on your keyboard, and click the last message. (This should select all the messages in the window.)

5)   After you have all the messages selected, locate the black X above the messages in the line of little icons/pictures.

6)   Click that black X, it may ask you if you are sure you want to delete the messages, and select Yes.

7)   Repeat steps 3 – 6 if more messages appear after you are done deleting. (When you are done the window will say “There are no items to show in this view.”

8)   In the line of icons above the messages, there will be a little Trash/Recycle Bin icon with a black arrow pointing left. If you leave your mouse over it for a second a little “Recover Deleted Items” message will come up. Click this.

9)   This takes you into the Recover Deleted Items where you will repeat steps 3 – 6 for all of the messages in this folder. The only thing different will be instead of the black X it will say “Permanently Delete.” You will want to click this after you have selected all the messages in the window.

If you have trouble with this come to the Media Center.